Privacy Policy

This Privacy Policy explains how Mann Mechanics Ltd, trading as Mann Method ("Mann Method", "we", "us" or "our") collects, uses and protects personal information when you visit mannmethod.com, contact us, subscribe to our communications, use our educational resources, explore our mechanisms or engage with us commercially.

For the purposes of UK data protection law, Mann Mechanics Ltd is the data controller where we determine how and why personal information is processed.

Our contact details are:

Email: [email protected]

1. Information we may collect

The information we collect depends on how you interact with Mann Method.

Information you provide directly

This may include:

• your name;
• email address;
• telephone number;
• organisation and job title;
• information submitted through contact or enquiry forms;
• correspondence you send to us;
• information provided when discussing or commissioning work;
• information provided when subscribing to newsletters or educational communications;
• account or enrolment information where educational services require registration;
• feedback, survey responses or other information you choose to provide.

If you engage Mann Method for commercial work, we may also process information required to manage the business relationship, including project information, contracts, invoices and payment records.

Please avoid sending sensitive personal information unless it is genuinely necessary and we have specifically requested it.

2. Information collected when you use the website

When you visit mannmethod.com, certain technical information may be collected automatically.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• referring website;
• approximate location derived from IP address;
• dates and times of visits; and
• information about how the website is used.

Some of this information may be collected through cookies or similar technologies.

Please see our Cookie Policy for further information.

3. Business contact information

Mann Method may identify organisations and professional contacts that we reasonably believe may have an interest in our services or capabilities.

Business contact information may be obtained from publicly available or professional sources, including:

• company websites;
• Companies House;
• public procurement and contract award information;
• professional networking platforms;
• industry directories;
• publicly available reports or publications; and
• other legitimate business information sources.

This may include an individual's name, job title, business email address, organisation and other professional information.

Where this information constitutes personal data, we process it in accordance with applicable data protection law.

We may use relevant professional contact information to introduce Mann Method, discuss potential collaboration or identify ways in which we may be able to support an organisation.

We do not intend to use publicly available information for unrelated consumer profiling or to build or sell personal-data databases.

4. How we use personal information

We may use personal information to:

Operate Mann Method

• provide and maintain the website;
• respond to enquiries;
• manage communications;
• provide requested information or resources;
• administer educational services or resources;
• provide access to mechanisms, documentation or related materials.

Deliver commercial work

• discuss potential projects;
• prepare proposals or quotations;
• enter into and manage contracts;
• deliver agreed services;
• communicate with clients, partners and suppliers;
• manage project documentation;
• issue invoices and maintain financial records.

Communicate and provide educational content

• send newsletters or educational communications where permitted;
• provide requested downloads or resources;
• notify subscribers about new videos, courses, mechanisms, publications or related material;
• manage communication preferences.

Develop and improve Mann Method

• understand how the website and resources are used;
• improve website performance and usability;
• develop new content, resources and services;
• measure engagement with our communications;
• maintain the security and integrity of our systems.

Conduct relevant business development

• identify organisations that may benefit from our capabilities;
• contact relevant professional or business representatives;
• respond to public information about projects, programmes or contracted work;
• develop legitimate commercial relationships and partnerships.

Meet legal and administrative obligations

• maintain accounting and business records;
• establish or defend legal claims;
• comply with regulatory requirements;
• prevent fraud, misuse or security threats;
• respond to lawful requests from authorities.

5. Our lawful bases for processing

We only process personal information where we have an appropriate lawful basis.

Depending on the circumstances, we may rely on:

Consent

Where you have actively chosen to receive particular communications or agreed to a specific use of your information.

You may withdraw your consent at any time.

Contract

Where processing is necessary to:

• take steps at your request before entering into a contract; or
• perform a contract with you.

For example, this may apply when you ask us to discuss or deliver commercial work or purchase a service.

Legal obligation

Where we need to process information to comply with a legal obligation, such as certain accounting, taxation or regulatory requirements.

Legitimate interests

Where processing is necessary for a legitimate business purpose and those interests are not overridden by your rights and interests.

This may include:

• responding to enquiries;
• operating and securing the website;
• maintaining business relationships;
• improving our services;
• keeping appropriate business records;
• preventing fraud or misuse;
• relevant business-to-business communications; and
• identifying and approaching organisations where there is a reasonable and relevant potential commercial relationship.

Where we rely on legitimate interests, we consider the purpose of the processing, whether the processing is necessary and the potential impact on the individual concerned.

You have the right to object to processing based on legitimate interests in certain circumstances.

Where personal information is used for direct marketing, you may object to that processing at any time.

6. Email and marketing communications

If you subscribe to Mann Method educational or marketing communications, we may use your contact information to send you relevant material.

You can unsubscribe at any time using the unsubscribe facility contained within applicable emails or by contacting:

[email protected]

Commercial or service-related communications that are necessary to manage an existing enquiry, project or contractual relationship are not treated in the same way as optional marketing communications.

Mann Method may also send relevant business-to-business communications to corporate organisations and professional contacts where permitted by applicable law.

Where electronic marketing rules require consent, we will seek the appropriate consent before sending the communication.

We will respect valid objections and unsubscribe requests.

Where necessary, we may retain limited information on a suppression list so that we know not to contact you again for marketing purposes.

7. Who we may share information with

We do not sell personal information.

We may share information where reasonably necessary with organisations that help us operate Mann Method, including:

• website and hosting providers;
• customer relationship management systems;
• email and communications providers;
• cloud storage and productivity providers;
• analytics and website-performance providers;
• payment processors where payments are taken;
• contractors or specialist service providers assisting with project delivery;
• accountants, lawyers and other professional advisers; and
• regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.

These organisations may act as processors on our behalf or, in some circumstances, as independent controllers.

We seek to disclose only the information reasonably necessary for the relevant purpose.

8. International transfers

Some of the technology and service providers used by Mann Method may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the destination and provider, this may include relying on:

• UK adequacy regulations;
• approved contractual safeguards;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses; or
• another legally permitted transfer mechanism.

9. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, contractual or reporting requirements.

The appropriate retention period depends on factors including:

• why the information was collected;
• whether an active relationship continues;
• the nature and sensitivity of the information;
• legal or regulatory requirements;
• whether the information may be required in connection with a legal claim; and
• whether you have asked us to stop using the information.

For example:

• general enquiries may be retained for a reasonable period following the last meaningful contact;
• subscriber information may be retained while you remain subscribed;
• suppression records may be retained where necessary to honour an unsubscribe or marketing objection;
• project and contractual records may be retained after a project ends where necessary for legal, accounting or business purposes;
• financial records may be retained for the period required under applicable law; and
• technical and analytics information may be retained according to the settings and retention periods of the relevant systems.

When information is no longer required, we will delete it, anonymise it or otherwise dispose of it appropriately.

10. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

Measures may include access controls, password protection, secure service providers, appropriate account permissions and other proportionate security controls.

No internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

Access

Ask whether we hold personal information about you and request a copy of that information.

Rectification

Ask us to correct inaccurate or incomplete information.

Erasure

Ask us to delete personal information in circumstances where the law gives you that right.

Restriction

Ask us to restrict how we process your information in certain circumstances.

Data portability

Request certain information in a structured, commonly used and machine-readable format where this right applies.

Object

Object to certain processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

Withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Not every right applies in every circumstance.

To exercise a data protection right, contact:

[email protected]

We may need to confirm your identity before acting on a request.

12. Links to other websites and platforms

Mann Method may link to third-party websites, repositories, video platforms, social networks or other online services.

Those services operate independently from Mann Method and may have their own privacy policies.

We are not responsible for how an independent third party processes information after you leave mannmethod.com.

You should review the relevant third party's privacy information where appropriate.

13. Changes to this Privacy Policy

Mann Method will develop over time.

We may therefore update this Privacy Policy where:

• our website changes;
• new educational or commercial services are introduced;
• new technology is adopted;
• our use of personal information changes; or
• legal or regulatory requirements change.

The Last updated date at the top of this policy identifies the latest version.

Material changes will be communicated where appropriate.

14. Questions or concerns

If you have a question about this Privacy Policy or how Mann Method handles personal information, contact us first at:

[email protected]

or write to:

15. Complaints to the Information Commissioner's Office

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint and the ICO's current contact details are available at:

ico.org.uk

ICO helpline: 0303 123 1113

We would appreciate the opportunity to address your concern directly before you approach the ICO, but you are not required to contact us first.